SHIPPING & RETURN POLICY

All USA orders are shipped from my fulfillment center in San Antonio, Texas via UPS or Fedex. International orders (Australia & New Zealand) are shipped from Christchurch, NZ. 

While fulfillment times can vary, it typically takes 5-7 business days for your order to print and ship (weekends and holidays not included). After your order is shipped, standard delivery ranges from 3-7 days, with most customers receiving their print between 8-12 days. We allow up to 15 days to deliver, but please note that sometimes this window can shift due to unexpected delays caused by inclement weather.

Often times a print can get lost or misplaced in transit by our couriers. If a print goes more than 10 days without a tracking or delivery update (and given that the address provided was correct) we'll send a priority replacement.

If your order is marked as delivered and you did not receive the order, you must file a claim with the courier. Often times Fedex or UPS is able to track down the missing package. Other times we are able to provide a replacement if the courier admits fault. These are handled on a case by case basis. Unfortunately, I am not able to cover or replace items stolen after they are marked as delivered.

If the address provided was incorrect or failed to deliver at the provided address resulting in your order being returned to us, we must wait until the order is returned at which point we can update your delivery address and send the order back out (this process can take up to 3+ weeks). 

Each of my prints are made custom to order, therefore I'm unable to accept returns or provide replacements for misorders, incorrect sizes, or changes of heart. If your print arrives damaged in any way from shipping, please contact me within 30 days of delivery, and I'll be happy to ship you out priority replacement. I'm unable to provide replacements due to damage past our 30-day damage report window, so make sure to open your order and check it upon delivery.

If you'd like to change or cancel your order, please contact me immediately via the CONTACT page on this website. We try to get orders out as quickly as possible, and are unable to change or cancel orders once they've gone to print. If you need to change your address, please also contact me immediately, as I'm unable to change the address once the package has been shipped.